Returns & Refunds
We want purchases from ADD2CART to arrive as described. This policy explains how return requests are handled and does not limit any rights provided by applicable law.
Request window
Contact us through our Contact Us page within 30 days after delivery. A request is not automatically approved. Do not send an item back until you receive return instructions.
Eligibility
To be eligible for a change-of-mind return, the item must be unused, unworn, undamaged, and in its original packaging, with proof of purchase. Items returned without approval may not be accepted.
Return shipping and original delivery charges
For approved change-of-mind returns, the customer is responsible for return shipping and any carrier risk until the return is delivered. Original shipping charges are not refundable, except where required by law or when ADD2CART sent an incorrect, damaged, or defective item.
Damaged, defective, or incorrect items
Contact us promptly after delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate remedy, which may include replacement, refund, or another solution as required by applicable law. Keep the item and packaging until instructions are provided.
Non-returnable items
Gift cards, personalized items, items marked final sale, and opened sealed goods that cannot be returned for health or hygiene reasons are not eligible for change-of-mind returns, except where required by law. Sale items are otherwise assessed under the same eligibility requirements unless clearly marked final sale before purchase.
Cancellations
Contact us immediately if you need to cancel. Cancellation is only possible before fulfillment begins and is not guaranteed. Once an order has entered fulfillment or shipped, the applicable return process applies.
Inspection and refunds
Approved returns are inspected after arrival. If accepted, the refund is issued to the original payment method. Bank or card processing times may delay when the credit appears. We may decline items that do not meet the eligibility requirements.
Late or missing deliveries
If an order is not delivered within the promised timeframe, contact us. We will investigate and provide any remedy required under applicable consumer law.
Questions
Use our Contact Us page before returning an item.