Frequently Asked Questions

Find quick answers about ordering, shipping, tracking, and support. If you still need help, please contact us.

Orders

How do I place an order?

Add an item to your cart and follow the secure checkout steps. You’ll receive an order confirmation by email.

Can I change my shipping address?

Contact us as soon as possible. We’ll try to help before fulfillment begins, but we can’t guarantee changes after an order has been placed or shipped.

Shipping

Where do you ship?

We currently ship within Canada.

How long does delivery take?

Orders usually require 1–3 business days for processing. Standard delivery is estimated at 7–15 business days after processing. Carrier delays and busy periods can affect these estimates.

How much is shipping?

Standard shipping is $12 CAD. Shipping is free on orders of $75 CAD or more.

Will items arrive together?

Items may ship separately and can have different tracking numbers or delivery dates.

Tracking

How do I track my order?

When your order ships, we’ll email you a tracking link. You can also review our Track Your Order page.

Why hasn’t tracking updated?

Tracking may take 24–72 hours to show its first update. If there is no update for several business days, please contact us.

Problems with an order

What if my item arrives damaged, defective, or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and explain the available resolution.

Payments

Which payment methods are accepted?

Available payment methods are shown at checkout and may include major cards, Shop Pay, and PayPal.

Is checkout secure?

Payments are processed through Shopify’s secure checkout. ADD2CART does not store your full card details.

Support

How do I contact ADD2CART?

Use our Contact Us page. We aim to respond within 1–2 business days.